Need Help? Contact Us
Our support team is here to help with account queries, deposits or withdrawals, technical issues and general feedback. If you need assistance with verification documents, bonus questions or responsible gambling tools, contact us and we’ll respond promptly. Support covers account-related issues and basic troubleshooting; complex cases may require additional verification and a short processing time. We can also help with bonus queries and VIP requests. For faster service include your account ID in any message and time zones covered.
| Department | Contact |
|---|---|
| Customer support | [email protected] (live chat, email) |
| General enquiries | [email protected] (company information, UK) |
| Affiliate enquiries | [email protected] (programme sign-ups) |
| Payments | [email protected] (withdrawals & limits) |
| Privacy enquiries | [email protected] (data requests) |
| Phone | +44 20 7456 3821 |
| Working hours | Mon-Sun, 08:00-00:00 BST, London time |
Contact Us by Email
Email is the preferred contact method for detailed requests, account issues or any matter requiring documents or extended explanations. Please email [email protected] with a clear subject line and up-to-date contact details so our team can prioritise your case without delays. Attach any relevant files and include your account ID where applicable to speed up verification and resolution.
Send Us a Message
Name Email Message Send messageResponse Time
Our support team aims to respond to most enquiries within one business day. Simple questions via live chat are typically answered immediately, while email requests are usually handled within 24 hours. More complex cases, such as KYC checks or payments investigations, may take longer depending on their nature and require additional documentation. We’ll keep you updated throughout the process.
Feedback
We’d love to hear from you. If you have feedback, suggestions or ideas to improve the site, please send them our way. Every submission is reviewed carefully by our team and used to enhance services, fix issues and improve the overall experience. Your input helps shape updates and promotions, so don’t hesitate to get in touch.