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Responsible Gambling Policy

At HAHA Spin we are committed to safer gambling and to helping players keep control of their activity. Player safety is a priority: we provide clear tools, guidance and support options so that gambling remains a form of controlled entertainment. If you ever feel concerned about your play, contact the account team for immediate assistance.

Player protection principles

We promote responsible play by making information and controls easy to find. Our approach is based on harm prevention, early intervention and respectful support. We aim to act promptly when behaviour suggests a player may be at risk and to treat all requests for help confidentially.

Activity‑control tools

Players can access a range of in‑account controls to manage play. These include deposit, loss and session limits, temporary account breaks and full self‑exclusion. Controls are available from the account settings and can be changed quickly to reduce risk.

Deposit limits

Daily, weekly and monthly deposit settings allow you to restrict how much you add to your account. We encourage setting conservative limits and reviewing them regularly. Changes to deposit limits take effect immediately or after a short cooling‑off period, depending on the type of adjustment.

Loss limits

Loss limits cap the amount you can lose over a defined period. These limits work alongside deposit controls and can help keep overall spending within planned amounts. If you reach a loss limit, further play may be paused until the limit period ends or the limit is revised by the player.

Time limits and account breaks

Session time limits and automatic reminders are available to help prevent extended play. Players can also set short time‑outs—temporary breaks from the account—or request longer account suspensions. These features are designed to encourage controlled play and mindful decision making.

Self‑exclusion

Self‑exclusion is a longer‑term option that blocks access to gambling for a set period. Once active, self‑exclusion cannot be reversed for the chosen duration. For extended protection, self‑excluded players can request removal from marketing lists and assistance with financial controls.

Signs of problematic behaviour

  • Chasing losses or increasing stakes after losing
  • Playing for longer than intended or late at night
  • Neglecting responsibilities or relationships due to play
  • Using gambling to cope with stress or feelings
  • Frequent deposit increases or unsuccessful attempts to stop

Tips for maintaining control

Set firm deposit and time limits, use session reminders, budget before playing and treat gambling as entertainment only. Consider removing saved payment methods and avoid gambling when tired, stressed or under the influence of alcohol. HAHASpin account notes and reminders can help you keep to your limits.

Professional help and support organisations

If you need support beyond account controls, contact free and confidential services such as BeGambleAware, GamCare, Gambling Therapy or Gamblers Anonymous. These organisations provide advice, helplines and treatment referrals. If you are in immediate crisis, contact local emergency services.