Support is available to help with account queries, verification and withdrawals, technical concerns, or general feedback. Players can contact the team via live chat, email or telephone for prompt assistance. For account-related matters, provide your registered email and a short description to speed handling. Include transaction IDs for deposit or withdrawal queries so verification can proceed without delay. The support centre will escalate complex cases to specialist teams when required.
| Department | Contact |
|---|---|
| Customer support | [email protected] (live chat and email; typical email responses within 24 hours; please quote account ID) |
| General enquiries | [email protected] (business and account enquiries; replies within 48 hours) |
| Affiliate enquiries | [email protected] (partner programme team; response within 3 business days) |
| Phone | +44 20 7946 2385 (Mon–Fri, 09:00–18:00) |
| Working hours | Mon–Fri, 09:00–18:00 |
Email is the preferred method for detailed requests, account matters or any issue that requires documents or a written explanation. Please contact [email protected] with a clear subject line and up-to-date contact details to ensure prompt processing of your enquiry. Include your account ID and attach any supporting documents to avoid unnecessary delays.
Support requests are typically handled promptly. Most enquiries receive a reply within one business day. Complex cases — such as verification, payment disputes or investigations — may take longer to resolve depending on their nature and the documents required. If a matter requires extra time, the support team will acknowledge receipt and provide an estimated timeline for resolution.
Your feedback, suggestions and ideas for improving the site are welcome. Please report issues or propose feature and promotion changes — every submission is reviewed carefully and used to guide updates to functionality, promotions and the overall user experience. Sharing your thoughts helps prioritise improvements and ensures the site better serves players.
